FAQ + SHIPPING + RETURNS + WHOLESALE

Order Processing

If you need expedited shipping please email us. Please allow 3-5 business days for your order to be processed and filled. This lead time does not include the shipping time.

Q: What are your candles made out of?

A:Our luxurious Virgin Coconut Soy wax is a vegan blend of natural soy and coconut which are toxin free, paraben free, phthalate free and come from renewable sources. Our wooden wicks are eco-friendly, clean burning, made from FSC Certified Wood, hand-crafted and made in the USA. Our fragrance oils are made with clean ingredients that never contain carcinogens, phthalates, mutagens, or reproductive toxins so you can feel safe burning our candles around you and your loved ones.

Q: What is the best way to care for my candle?

A: Always place your candle on a level, fire resistant surface and away from windows or drafts. Do not leave unattended. Candles should burn for 3-4 hours with each use. If a candle is extinguished before the wax pool melts to all edges of the container, it will tunnel and leave wax unburned on the sides. To ensure maximum burn time, we recommend trimming your wick to ¼” with a wick trimmer or just pinching off with a tissue before each use when the wax and wick are cool. Always let the candle create a full melt pool with each use. Vessels will become very hot during the burn period, please avoid injury by waiting until the candle has been extinguished and cooled before handling.

Return Policy and Shipping

Our current lead time is 3-5 business days for production and 2-3 days for priority shipping to reach you. We package everything with care, but if something arrives damaged please reach out to us at: citrinedreamco@gmail.com . To process a damage claim we must receive photos of the damaged item/s, the packaging it was shipped in, and your order number so we can quickly work to replace it.

Free shipping options will be shipped via the least expensive carrier option. If you need expedited shipping please choose a faster shipping option. Lead times are separate from shipping time.

Unused candles may be returned within 14 days of purchase. Shipping is non-refundable and we are not responsible for return shipping costs, including exchanges. Choosing a scent online can be tricky, we totally get it!

WHOLESALE

We currently offer a variety of wholesale options including resale, private labeling, and custom work. Please email citrinedreamco@gmail.com for more info.